The hotel complex of the category "Three stars" in the center of Rostov-on-Don!
Rostov-on-Don, Turgenevskaya, 32
8 800 250 29 41
For English: +7 951 5 08 07 09
RU
EN
ОТЕЛЬ "СТАРЫЙ РОСТОВ"
RULES OF ACCOMMODATION
We kindly ask you to familiarize yourself with the rules of residence, for us the peace of our guests is important, as well as their safety.
1
Purpose
Hotel "Old Rostov" is intended for temporary residence of citizens.
2
Mode
The operating mode of the hotel "Old Rostov" is round the clock.
3
Check-out time
The established check-in time at the hotel is 14.00.
4
Check-in
Check-in at the hotel is made from 14.00 of the current day according to local time. Providing a room earlier than 14.00 is only possible if there are available rooms in the hotel ready for occupancy. Accommodation to the hotel is made only with a Russian passport. Without a Russian passport, the hotel reserves the right to refuse the settlement. Settlement on the driver's license is not made.
5
Guaranteed settlement
Guaranteed check-in from 00.00 to 10.00 of the current day is made by reservation.
6
Cancellation
Cancellation of an application for a reservation or changing it must be made at least 24 hours in advance for an individual application and at least 72 hours for a group application (more than 8 people) prior to the estimated date of arrival.
7
Payment
The payment for accommodation in the hotel is charged in accordance with the estimated hour, the provisions of this Order and the hotel price-list. When placing for less than a day, there is a charge for the day, regardless of the estimated hour. Accommodation in the hotel is made upon making an advance payment for accommodation.
8
For kids
For a child under 5 years of age, inclusive of a cot, no fee will be charged. For accommodation of a child from 6 to 15 years inclusive, and when living with parents of two or more children, a fee is charged according to the price list approved in the hotel, depending on the category of the room.
9
Information
Information about the current prices for hotel rooms is published on the site of the hotel Old Rostov and is located on the desk of the administrator on duty.
10
Form of payment
Payment for accommodation and additional services of the hotel is accepted in cash and non-cash form.
11
Check and invoice
If you pay for cash at the reception desk of the Administrator, an individual receives a cash receipt and an invoice of the established sample. Upon request, also, a strict accounting form BO-18, a receipt and a contract is issued.
12
Required documents
The hotel room is provided upon presentation of the passport of a citizen of the Russian Federation, the passport of a foreign citizen (national passport or national passport), a diplomatic passport, a seaman's passport, a military ticket (for persons performing active military service). With the consent of a person who intends to settle, with the current rules of the hotel and the registration of residence, the contract for the provision of hotel services is deemed to be concluded.
13
Additional accommodation
For additional accommodation to a resident or several visitors in the room from 22.00 to 8.00 hours, a fee is charged according to the price list approved in the hotel.
14
Temporary residence
Temporary residence in a hotel should not exceed three months. Accommodation in the hotel for more than three months is possible only upon agreement with the management of the hotel "Old Rostov".
15
Room release
At the end of the period of residence, the resident must release the number to the estimated hour (12.00 of the current day), the extension of the period of residence is made only in the absence of reservations to this number. If there are available rooms, another number may be provided, if necessary, for the resident.
16
Payment for additional services
Additional services in the hotel are in accordance with the approved price list. Information about additional services and current prices is at the reception desk of the Administrator on the site of the Old Rostov hotel, in the guest room or on the site of the service.
17
Administration rights
The hotel administration reserves the right to visit the room without the consent of the person residing in case of smoke, fire, flooding, as well as in case of violation of the present order of residence, public order, and the use of household appliances.
18
Right of Termination
The hotel has the right to terminate the contract for the provision of hotel services unilaterally or refuse to extend the period of residence in case of violation of the living order of residence, untimely payment for hotel services, causing damage to hotel residents.
19
When you renew your stay, you will be charged:

for each hour when leaving from 11.00 to 17.00,
50% of the room rate at check-out from 17.00 to 24.00,
for a full day - at check-out after 24.00.
20
The hotel provides the following services to those who live at no extra cost:

- TV;
- use of all room equipment, according to room category;
- Wake-up at a certain time of day;
- provision of needles, threads, one set of dishes and cutlery at the request of the guest;
- use of iron;
- use of the first-aid kit;
- calling a taxi;
- call an ambulance;
- the implementation of local telephone calls from the room;
- wireless Internet WI-FI;
21
Residents in the hotel are required:

- to observe the order of residence established in the hotel Old Rostov;
- Do not disturb others living in a hotel, observe the silence and public order in the room and hotel; - cleanliness in the room and in the hotel;
- Exclude the possibility of infection in the room;
- strictly observe the rules of fire safety, not allowing the occurrence of fires;
- in case of fire in the room, immediately inform any hotel employee about it;
- timely and in full payment for the services provided by the hotel;
- leaving the room to close the water taps, turn off the lights, the TV;
- in case of loss or damage to property, reimburse the damage caused to the hotel according to the price list.
22
Living in a hotel is prohibited:

- leave in the number of visitors in their absence, as well as send them a key card from the number;
- keep animals (birds, reptiles) in the room;
- to store bulky things in the room, flammable materials, weapons, chemical and radioactive substances, mercury;
- use electric heaters in the room, unauthorizedly connect telephone devices, faxes and other means of communication.
This Procedure is made in accordance with

with the Rules for the provision of hotel services in the Russian Federation, approved by the Government of the Russian Federation

from 25.04.1997, No. 490 as amended on 01.02.2005.

Administration

Leave your booking request:

The hotel administrator will contact you during the day and clarify all the details of your accommodation, your preferences and agree on the dates of your stay:
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CONTACTS
Well, you're almost there. As you know, placing with comfort far from home is not something you can find "very often". We look forward to your call, and we will be happy to help you!
Hotel Complex
"Old Rostov"
8 800 250 29 41
FREE OF CHARGE IN RUSSIA
+7 951 508 07 09 ENGLISH ONLY

Administrator: +7 (863) 269-83-30
Administrator: +7 (863) 298-02-02
WhatsApp / Viber: +7 918 558 02 02
Fax 262-52-94 | Bar 263-04-63 | Restaurant 262-55-64 | Russian sauna 269-84-50 | Turkish sauna 262-53-56
Write to us by e-mail: hello@stariyrostov.ru

Our address: 344002, Rostov-on-Don,
ul. Turgenevskaya, 32
Ladies and Gentlemen! Please familiarize yourself with the rules of accommodation in the hotel "Old Rostov"
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